NHTSA Complaint #11021353 — 2001 BMW 330I

TAKATA RECALL I CALLED 1 877 432 7841. AFTER EXPLAINING THAT I LIVED HUNDREDS OF MILES FROM THE NEAREST BMW DEALER, I WAS TOLD BY THE PHONE REP THAT MY CASE WOULD BE ACCELERATED AND THAT I WOULD BE HEARING BACK BY PHONE. I WAITED DAYS, BUT NO ONE EVER CALLED ME. I THEN CALLED 1-800-831-1117. I GOT BOUNCED AROUND AND WAS FINALLY CONNECTED WITH A BMW DEALER IN IDAHO FALLS, ALMOST 500 MILES FROM MY HOME IN ROSEBUD, MONTANA. THE PERSON WHO SPOKE TO ME WAS VERY YOUNG, HAD A POOR ATTITUDE, AND WANTED TO ORDER ME AROUND. SHE IGNORED ALL MY PLEAS. I AM 65 YEARS OLD AND DRIVE HUNDREDS OF MILES PER WEEK FOR MY USDA JOB. I THUS DO NOT HAVE THE PHYSICAL STAMINA OR TIME TO DRIVE TO IDAHO FALLS. NEVERTHELESS SHE TOLD ME I HAD TO DRIVE TO IDAHO FALLS FOR A SATURDAY APPOINTMENT. SHE INFORMED ME THAT ANY EXPENSES I INCURRED (GASOLINE, LODGING, ETC.) HAD TO COME OUT OF MY OWN POCKET AND THAT I WOULD NOT BE REIMBURSED. I BEGGED HER TO HAVE THE AIRBAGS SENT TO A MECHANIC OR BODY SHOP NEAR ME IN MONTANA. SHE REFUSED. I ENDED THE CONVERSATION AND SENT AN SOS EMAIL TO THE DOT. THE DOT HAS NEVER ANSWERED MY EMAIL.