NHTSA Complaint #11021349 — 2012 LEXUS IS 350C

EARLIER THIS YEAR, I RECEIVED THE TAKATA AIRBAG RECALL NOTICE AND IN THE NOTICE IT INDICATES THERE IS NO REMEDY. JUST RECENTLY, I CALLED TOYOTA NORTH AMERICAN, WAS TRANSFERRED TO LEXUS CORP. SPOKE WITH A PERSON THAT OBVIOUSLY DID NOT CARE. SHE WENT ON TO SAY THAT I WAS IN ZONE C, SHE DID HAVE ANY KNOWLEDGE OF WHEN THE PARTS WOULD BE AT A NEARBY DEALERSHIP AND THAT SINCE THE CLIMATE WAS COOLER THAT CARS IN THIS AREA OF THE COUNTRY WERE GOING TO BE THE LAST TO BE FIXED. PLEASE KNOW THAT THIS RECALL NOTICE WENT OUT IN JANUARY AND THAT MY CAR HAS BEEN ESSENTIALLY SITTING OFF AND ON SINCE THIS TIME FRAME! I RECEIVED AN EMAIL INDICATING THAT LEXUS WOULD PAY FOR A RENTAL - $35/PER DAY. REALLY????! I PAID A BUNCH OF MONEY FOR A CAR THAT I REALLY SHOULDN'T BE DRIVING AND IT'S NOW SEPTEMBER 2017 AND THERE IS STILL NO REMEDY! NINE MONTHS IS TOO LONG FOR A CAR TO BE REPAIRED!! WHEN I SPOKE WITH THE PERSON AT LEXUS, SHE SEEMED RATHER DISCONCERTED WITH MY SITUATION AND THEN BECAME EXTREMELY UPSET! HONESTLY, SINCE I CAN'T DRIVE THE CAR, I WANT A DIFFERENT VEHICLE TO DRIVE. I WANT LEXUS TO DO SOMETHING ABOUT MY SITUATION! THANK YOU. [XXX] CHEHALIS, WA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB