NHTSA Complaint #11021165 — 2013 BMW 328I

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11021165
Vehicle	2013 BMW 328I
Component	STRUCTURE:BODY
Date of Incident	August 2, 2017
Date Filed	September 2, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

WHEN ATTEMPTING TO OPEN BOTH THE DRIVER AND PASSENGER SIDE FRONT DOORS, PULLING ON THE HANDLE TWICE WOULD NOT UNLOCK AND OPEN THE DOOR. THE ONLY WAY TO EXIT THE VEHICLE IS BY PRESSING THE ELECTRICAL UNLOCK BUTTON. THIS HAPPENS INTERMITTENTLY, THE DATE BELOW IS ONLY ONE OF THE MANY OCCURRENCES. THE DEALER HAS ATTEMPTED TO FIX IT 4 TIMES. NONE HAS BEEN SUCCESSFUL. THIS IS A SAFETY ISSUE. IF WE NEEDED TO EXIT THE CAR AND THE ELECTRICAL SYSTEM WAS DISABLED, WE WOULD BE UNABLE TO. I HAVE VIDEOS OF THIS HAPPENING BUT THE FORM WON'T LET ME UPLOAD THEM.

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