NHTSA Complaint #11021134 — 2011 KIA SORENTO

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE ABS, STABILITY CONTROL, AND DOWNHILL TRACTION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RIVERCHASE KIA (2200 US-31, PELHAM, AL 35124 (205) 987-6518) WHERE IT WAS DIAGNOSED WITH A DEFECTIVE MODULE THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED BECAUSE THE DEALER STATED THAT THE RECALL EXPIRED. THE CONTACT STATED THAT THE DEALER DID NOT PROVIDE THE RECALL INFORMATION. THE DEALER ALSO STATED THAT IN MAY OF 2017, WHILE THE VEHICLE WAS AT THE DEALER FOR AN OIL CHANGE, THEY CHECKED A MODULE THAT CONTROLLED THE WARNING INDICATORS, BUT THE MODULE WAS FINE AND COVERED IT IN SILICONE. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY FOR THE REPAIRS. THE CONTACT WAS ALSO INFORMED THAT A PART IN THE REAR DRUM NEEDED REPLACEMENT ALONG WITH THE MODULE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.