NHTSA Complaint #11020966 — 2017 CHRYSLER PACIFICA

ONLY A FEW THOUSAND MILES WITH THE VEHICLE, THE VEHICLE WOULD MAKE CLICKING NOISES AS I TURN THE VEHICLE (DOESN'T MATTER LEFT OR RIGHT). DEALER SERVICE DEPT CHECKED AND REPLACED DEFECTIVE RIGHT AXLE. AT 10K MILES, LEFT AXLE FAILURE. DEALER SERVICE DEPT CHECKED AND REPLACED A BROKEN LEFT AXLE. THIS BREAK ALSO CAUSED THE E-BRAKES TO NO LONGER ENGAGE AND WHILE THE CAR WAS IN PARK NO BRAKES WERE APPLIED THEREBY ALLOWING THE CAR TO CONTINUE ROLLING UNLESS YOUR FOOT WAS ON THE BRAKES OR A BLOCK OF WOOD IS PLACED AT THE TIRE TO PREVENT ROLLING. WHEN I SPOKE TO THE SERVICE REP, HE MENTIONED THAT FRONT AXLE FAILURE SEEMS TO BE COMMON IN THE PACIFICA. THIS NEARLY KILLED ME AND MY FAMILY. THANKFULLY WE WEREN'T STRUCK AS WE GOT STUCK MID LEFT TURN WITH OPPOSING TRAFFIC SPEEDING DOWNHILL. I DO NOT FEEL THIS VEHICLE IS SAFE AND FURTHER INVESTIGATION IS NECESSARY. HAD THIS HAD OCCURRED WHILE A CAR WAS COMING DOWNHILL, IN A BUSY INTERSECTION, OR AT HIGH SPEEDS ON THE FREEWAY, WE WOULD HAVE BEEN IN A MAJOR ACCIDENT. WE GOT LUCKY AND I NO LONGER FEEL SAFE DRIVING MY FAMILY IN THIS VEHICLE. ..UPDATED 10/30/17 *BF UPDATED 11/09/2017*JS