NHTSA Complaint #11020959 — 2011 MAZDA CX-7 EXTERIOR LIGHTING

Complaint Details

ODI Number	11020959
Vehicle	2011 MAZDA CX-7
Component	EXTERIOR LIGHTING
Date of Incident	August 31, 2017
Date Filed	August 31, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

DEFECTIVE TAILLIGHT ASSEMBLY. THEY ARE BOTH "MELTING" FROM THE INSIDE AND HAVE REPORTED TO THE DEALER AND WARRANTY CARRIERS TO NO AVAIL. THEY RESPONDED THAT I MUST HAVE CHANGED THE BULBS FOR AFTERMARKET ONES AND THAT COULD HAVE POSSIBLY OVERHEATED AND MELTED THE ASSEMBLY. I HAVE NOT CHANGED THE BULBS UNTIL TODAY (I BOUGHT THE CAR NEW FROM THE DEALER). 8 OUT OF 10 CX-7'S I SEE HAVE THE SAME ISSUE, BOTH TAIL LIGHTS MELTING. LOOKS LIKE SNOW INSIDE THE ASSEMBLY. THIS IS A HUGE SAFETY CONCERN THAT COULD LEAD TO POTENTIAL ACCIDENTS. DEALER DOES NOT WANT TO TAKE RESPONSIBILITY BUT I FEEL THEY SHOULD BE REPLACED AT NO COST.

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