NHTSA Complaint #11020898 — 2015 CHEVROLET TRAVERSE

7-26-16 @ 22646MI THE FRONT END SHIMMIED AFTER HITTING A BUMP. DEALER COULD NOT DUPLICATE. 8-15-16 @ 23346 FRONT END SHIMMY AFTER HITTING BUMP. DEALER COULD DUPLICATE IT. ROTATED AND BALANCED TIRES. 9-16-16 24040MI COULD MAKE THE FRONT END SHIMMY ALL THE TIME. DEALER & GM ENGINEERS REPLACED LEFT AXEL SHAFT & RIGHT INTERMEDIATE AXEL. 9-26-16 24643MI AGAIN FRONT END SHIMMY AT WILL. DEALER & GM ENGINEERS REPLACED ALL MOTOR & TRANSMISSION MOUNTS. 10-30-16 25810MI GOING 45 ON STRAIGHT ROAD, HIT BUMP AND FRONT END SHIMMIED FOR ABOUT 2 BLOCKS. 10-31-16 I TOLD DEALER ABOUT IT & WAS TOLD THAT I CAN'T BRING IT IN TILL IT HAPPENS MORE OFTEN.11-2-16 HIT BUMP ON CURVE DOING 45 AND FRONT END SHIMMIED FOR ABOUT A MINUTE. 3-24-17 30288MI GOING 40 ON STRAIGHT ROAD, HIT SMALL BUMP AND FRONT END SHIMMIED FOR ABOUT A HALF MILE. 3-27-17 WENT TO DEALER AND ASKED WHAT COULD BE DONE TO RESOLVE FRONT END PROBLEM. 3-31-17 WENT TO DEALER AGAIN TO SEE WHAT THEY CAN DO, THEY SAID THEY WON'T DO ANYTHING TO FIX IT. SPOKE WITH SERVICE MANAGER AND WAS TOLD THE SAME THING. 3-31-17 I CALLED GM CUSTOMER SUPPORT AND THEY SAID THEY WILL TALK WITH DEALER SERVICE MANAGER. 4-10-17 30995MI FRONT END SHIMMIED @ 45 MPG AFTER SLOWING FROM 55MPH. 4-12-17 GM STATED THEY CAN'T (WON'T) DO ANYTHING TILL IT CAN BE DUPLICATED. 7-11-17 37355MI WHILE TURNING LEFT, THEN STRAIGHTENING WHILE ACCELERATING ON SMOOTH ROAD, THE FRONT END STARTED SHIMMING. WENT AWAY AT 45MPH. 7-17-17 37561MI TURNED RIGHT AND ACCELERATED HARD, AT 40MPH FRONT END STARTED TO SHIMMY FOR ABOUT 20 SECONDS. STOPPED WHEN LET OFF THE GAS GOING DOWN HILL. AGAIN AT 37569MI ON STRAIGHT SMOOTH ROAD @ 50MPH FRONT END SHIMMIED FOR 15 SECONDS. STOPPED WHEN DECELERATED. 7-24-17 I TRADED THE VEHICLE BECAUSE GM WOULD NOT DO ANYTHING AND I FELT IT WAS UNSAFE. YOU HAD NO IDEA WHEN IT WOULD HAPPEN. I WANTED TO INFORM YOU INCASE YOU HAVE OTHER COMPLAINTS.