NHTSA Complaint #11020589 — 2012 CHEVROLET VOLT

ON 8/23/17, MY CAR POPPED UP THE MESSAGE "SERVICE HIGH VOLTAGE CHARGING SYSTEM" ON MY DASHBOARD DISPLAY WHILE I WAS STATIONARY WITH THE CAR ON. UPON RESEARCHING THE PROBLEM ONLINE, I NOTICED IN THE GM FORUMS THAT THE PROBLEM WAS DUE TO AN INCORRECT AMOUNT OF FLUID IN THE RESERVOIR SURROUNDING THE BATTERY. SERVICE CAMPAIGN #14114 (RESS BATTERY COOLANT LEVEL LOW) WAS GENERATED BY GM FOR 2012 & 2013 CHEVROLET VOLTS, BUT MY VIN FOR MY 2012 CHEVROLET VOLT WAS NOT INCLUDED. I EXPLAINED TO GM (CORPORATE) AND KELLER MOTORS THAT THIS IS A WELL-DOCUMENTED PROBLEM AND THAT THE FIX WAS TO ADD BATTERY COOLANT, BUT I GOT THE SAME RUN-AROUND ANSWER THAT MY VIN WAS NOT INCLUDED IN THE SERVICE CAMPAIGN / RECALL. KELLER MOTORS IN HANFORD, CA WAS FINALLY ABLE TO TAKE A LOOK AT MY VEHICLE ON 8/29/17 AND FOUND THE PROBLEM TO BE EXACTLY AS NOTED IN THE SERVICE RECALL. THERE WERE NO LEAKS. THE COOLANT WAS $13.13. THE LABOR WAS $119.50. THAT'S ABSURD -- I CAN POUR IN COOLANT MYSELF! WHAT I CAN'T DO IS CLEAR OUT THE ERROR CODES THAT WERE POPPING UP ON MY CAR THAT WAS PREVENTING ME FROM CHARGING IT AND USING THE ELECTRIC BATTERY. I REALLY FEEL THAT MY CAR WAS MISSED IN GM'S SERVICE CAMPAIGN # 14114, AND FEEL LIKE I SHOULD REIMBURSED BY THEM FOR MY OUT OF POCKET EXPENSE. A COPY OF MY PAPERWORK FROM KELLER MOTORS DETAILING THE PROBLEM IS ATTACHED TO THIS COMPLAINT. FURTHERMORE, I WAS ASSIGNED CASE # 8-3209935105, AND A WOMAN BY THE NAME OF JASMINE FROM GM (WHEN I INITIALLY CALLED CORPORATE ABOUT THIS PROBLEM), BUT SHE NEVER DID FOLLOW UP WITH EITHER MYSELF OR KELLER MOTORS ON THIS PROBLEM BY THE TIME I PICKED UP MY CAR ON 8/29/17 AND HAD TO PAY THE BILL TO RELEASE MY CAR.