NHTSA Complaint #11020443 — 2002 BMW 330CI

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11020443
Vehicle	2002 BMW 330CI
Component	AIR BAGS
Date of Incident	August 24, 2017
Date Filed	August 29, 2017
Mileage	62,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

TAKATA RECALL. BMW OF FAIRFAX, VIRGINIA REPLACED ONLY ONE OF TWO BAGS RECALLED, EVEN THOUGH THE APPOINTMENT AND WORK ORDER SAID TO REPLACE BOTH AIR BAGS. THEY THEN SAID THE JOB HAS BEEN COMPLETED. HOWEVER, THE PASSENGER SIDE AIRBAG HAD NOT BEEN REPLACED. WERE IT NOT FOR MY SUBSEQUENT CAREFUL REVIEW OF THE INVOICE AND FOLLOW UP QUESTIONING WITH THE DEALER, I NEVER WOULD HAVE KNOWN I STILL HAD A DEFECTIVE AIR BAG. I SENT DETAILED EMAIL QUESTIONS TO THE SERVICE MANAGER AND HAVE NOT HAD A RESPONSE.

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