NHTSA Complaint #11020194 — 2011 FORD FUSION

TL* THE CONTACT OWNS A 2011 FORD FUSION. ON THREE OCCASIONS, WHILE DRIVING, THE STEERING WHEEL LOCKED AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE ADVANCETRAC WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO METRO FORD SALES AND SERVICE (LOCATED AT 6455 WESTERN AVE, CHICAGO, IL 60636 (773) 776-7600) WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED. ON ANOTHER OCCASION, WHILE DRIVING, THE STEERING WHEEL LOCKED AND BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS THEN TOWED BACK TO METRO FORD SALES AND SERVICE WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO FOX FORD LINCOLN (LOCATED AT 2501 N ELSTON AVE, CHICAGO IL, 60647 (888) 380-8568). IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNAVAILABLE.