NHTSA Complaint #11019948 — 2013 RAM 2500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11019948
Vehicle 2013 RAM 2500
Component STEERING
Date of Incident
Date Filed
Mileage 15,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MO

Consumer Description

STEERING DAMPER ON MY 2013 RAM 2500 (50K MILES) IS IN NEED OF REPLACING. THIS DAMPER CLUNKS WHILE DRIVING. I HAVE RESEARCHED OTHER RAM TRUCKS OF THIS MODEL AND MOST ARE HAVING THE SAME ISSUE AND IS APPARENT THE STEERING DAMPER - CONNECTS FROM STEERING WHEEL SHAFT TO STEERING BOX IS FAULTY. THE TWO LUGS ON THE DAMPER HAVE STRUCK THE ENDS OF THE SLOTS AND HAVE PRONOUNCED METAL TO METAL CONTACT. MY CONCERN IF NOT REPLACED BY RAM, THIS COULD FAULT CAUSING LOSS OF STEERING RESULTING TO PERSONAL INJURY UP TO INCLUDING DEATH OF THE DRIVER AND PASSENGERS. I HAVE TAKEN THIS ISSUE INTO JEEP/CHRY/RAM SERVICE ON SEVERAL OCCASIONS AND THEY DECIDED TO REPLACE MY BALL JOINTS AT APPROX. 25K MILES ??? RECOMMEND NHTSA TO LOOK INTO THIS MATTER AS A MANUFACTURE DEFECT AND WILL NOT BE REPLACED FREE OF CHARGE UNLESS PUSHED AS A RECALL ITEM.

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