NHTSA Complaint #11019542 — 2012 DODGE CALIBER

MY CALIBER WAS MOVING STRAIGHT DOWN A CITY STREET AND WAS REAR-ENDED. THE AHR IN THE HEADRESTS DEPLOYED ON BOTH FRONT SEATS. THE AUTO BODY SHOP THAT REPAIRED THE CAR COULD NOT RESET THE HEADRESTS, EVEN THOUGH THEY'VE DONE IT ON OTHER CARS BEFORE. WE CANNOT GET THEM BACK INTO POSITION EITHER. DODGE AVENGERS THAT WERE MADE THE SAME YEAR AS OUR CALIBER WERE RECALLED FOR THIS REASON, BUT THE CALIBER WAS NOT INCLUDED. WE CANNOT DRIVE THE CAR WITHOUT OUR HEADS BEING PUSHED FORWARD UNLESS WE PUT THE SEATS BACK FARTHER THAN I FEEL IS SAFE. I HAVE THE ACCIDENT REPORT AND ALL ASSOCIATED PAPERS IF THEY ARE NEEDED. TODAY, WE TOOK THE CALIBER IN FOR A DIFFERENT RECALL AND ASKED THE DODGE DEALERSHIP IF THEY WOULD ALSO FIX THE HEADRESTS, BUT THEY SAID THEY WOULD NOT SINCE IT'S NOT A PART OF THE CURRENT RECALL.