NHTSA Complaint #11019330 — 2010 MAZDA CX-7

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11019330
Vehicle	2010 MAZDA CX-7
Component	SERVICE BRAKES
Date of Incident	August 14, 2017
Date Filed	August 24, 2017
Mileage	63,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

ON 4 SEPARATE OCCASIONS, THE BRAKES FAILED TO STOP THE CAR. THE LAST 2 TIMES, THE CAR NOT ONLY DIDN'T STOP BUT IT ACCELERATED. I COULD HAVE BEEN INVOLVED IN A COUPLE OF VERY SERIOUS ACCIDENTS. EACH TIME, I WAS DRIVING ON CITY STREETS ON DRY PAVEMENT. THE LAST OCCURRENCE WAS ON AUG 14, 2017, AND I TRIED TO STOP THE CAR BY USING THE GEAR SHIFT, BUT THE CAR DIDN'T STOP RIGHT AWAY. THE DEALERSHIP IS CURRENTLY WORKING WITH MAZDA TECH SUPPORT, BUT THEY CAN'T FIND A CAUSE FOR THIS. THEY WANT TO INSTALL A FLIGHT RECORDER, AND FOR ME TO TAKE THE CAR BACK SO I CAN DRIVE IT UNTIL THIS HAPPENS AGAIN. I TOLD THEM NO BECAUSE OF THE SERIOUSNESS OF THE PROBLEM, AND THE DEALERSHIP IS TESTING IT NOW. THIS PROBLEM BEGAN IN AUGUST 2015, AND I'VE ALREADY SPENT OVER $1000 ON REPAIRS RELATED TO IT.

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