NHTSA Complaint #11019130 — 2012 BMW X5 AIR BAGS

Complaint Details

ODI Number	11019130
Vehicle	2012 BMW X5
Component	AIR BAGS
Date of Incident	August 21, 2017
Date Filed	August 23, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

AFTER RECEIVING 3 RECALL NOTICES IN THE MAIL REGARDING AIR BAGS EARLY 2017 AND MOST RECENT AUGUST 2017 RECALL REGARDING FRONT DRIVESHAFT'S UNIVERSAL JOINTS, I HAVE ATTEMPTED TO CONTACT MY BMW DEALER IN HOLLYWOOD ABOUT THE DEFECTED PARTS BEING REPLACED. THERE ARE TIMES THEY DO NOT EVEN PICK UP THE PHONE OR THEY JUST SAY THE PARTS ARE NOT READY WITHOUT ANY FOLLOW UP REGARDING ESTIMATED TIME FRAME OR CALL BACK. WHAT IS THE PURPOSE OF THESE RECALL NOTICES IF THE DEALERS ARE NOT EFFICIENT ENOUGH TO REPLACE THE PARTS?

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