NHTSA Complaint #11018914 — 2002 JEEP LIBERTY

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AT WOODSTOCK GARAGE 601 N MAIN ST, WOODSTOCK, VA 22664 BUT THE REMEDY FAILED TO REPAIR THE VEHICLE AS THE AIR BAG WARNING LIGHT STARTED ILLUMINATING AFTER THE REMEDY REPAIRS. THE CONTACT STATED THAT ONLY THE AIR BAG MODULE WAS REPLACED AND NOT THE FRONT SENSORS. THE VEHICLE WAS NOT TAKEN BACK TO WOODSTOCK GARAGE FOR AN AIR BAG WARNING LIGHT DIAGNOSIS/REPAIRS. THE CONTACT STATED THAT VEHICLE FAILED STATE INSPECTION AND WAS INFORMED TO HAVE THE FRONT IMPACT SENSORS REPLACED. THE VEHICLE WAS TAKEN TO MARLOW MOTOR COMPANY LOCATED AT 707 N COMMERCE AVE, FRONT ROYAL, VA 22630 (540) 635-4158 WHERE THE VEHICLE WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEES AND THE CONTACT WAS INFORMED SHE WOULD HAVE TO PAY FOR THE FRONT IMPACT SENSORS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DID NOT OFFER ANY FURTHER ASSISTANCE AS THE VEHICLE WAS ALREADY SERVICED UNDER A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 136,000.