NHTSA Complaint #11018703 — 2012 KIA SORENTO

KIA SORENTO ENGINE RECALL - MY CAR WAS DELIVERED TO THE DEALERSHIP ON 6/17 DUE TO ENGINE FAILURE WHICH WAS ASSOCIATED WITH THE RECALL. THEY CALLED ME TO PICK UP MY CAR ON 8/19. AFTER EXITING THE LOT, I CONTINUED TO HEAR THE METAL GRINDING SOUND IN THE ENGINE AREA TO THE RIGHT OF THE PASSENGER SIDE, ADDITIONAL NOISES COULD BE HEARD IN THE REAR AXLE AND AN EXTREMELY TIGHT STEERING WHEEL WHEN TURNING. I IMMEDIATELY CALLED THE DEALER AND SPOKE WITH THE SERVICE MANAGER WHO ASKED THAT I RETURN THE VEHICLE. I RETURNED IT ON MONDAY MORNING, 8/21 AND WAITED 3 HOURS WHILE THEY CHECKED THE CAR. THE MANAGER THEN INFORMED ME THAT I NEEDED A NEW STEERING SHAFT WHICH WOULD COST ME $518. MY CAR DID NOT HAVE A TIGHT STEERING WHEEL WHEN I LAST DROVE IT BEFORE BEING TOWED INTO THE DEALERSHIP LOT. THE TECHNICIANS HAD TO PULL MY CAR APART TO REPLACE THE ENGINE AND ADJUSTED MY STEERING SHAFT, WHICH THEY ARE UNWILLING TO REPAIR OR REPLACE. IN ADDITION, KIA ALSO OWES ME OVER $900 FOR A PREVIOUS REPAIR AND TWO EXPENSES THAT WAS ORIGINALLY SUBMITTED ON 6/21. AS I CONTINUE TO KEEP A LOG OF ALL MY CALLS TO KIA AND THE DEALER TO MAKE MY CASE AGAINST THE COMPANY. THE CAR HAS NOT IMPROVED WITH A REFURBISHED ENGINE, IT HAS BECOME WORSE, WHICH PLACES ME AND MY FAMILY IN DANGER. I HAVE GIVEN ALL THE DOCUMENTATION TO MY ATTORNEY TO FILE A FORMAL COMPLAINT WITH THE COMPANY AND WITH THE NECESSARY REGULATORY BODY. MY CAR WAS WORKING EFFICIENTLY BEFORE BREAKING DOWN AND I WOULD LIKE TO BE REIMBURSED AND MY CAR FIXED OR REPLACED.