NHTSA Complaint #11018645 — 2014 KIA SORENTO

MY CAR STARTING TO BEGIN TO SHOW LACK OF POWER AT FIRST, WHICH I HAD MENTIONED IN ADVANCE IN SERVICE APPOINTMENTS. TWO DAYS BEFORE MY ONE YEAR OF OWNING IT, THE CAR BEGAN TO STALL OUT WHEN I STOPPED FOR TRAFFIC LIGHTS WITHIN THE SAME DAY A OIL LIGHT WARNING FLASHED, AND THE CAR STARTED TO HAVE A KNOCKING NOISE. I WENT AND ADDED TWO QUARTS OF OIL. ONCE THE OIL LIGHT DISAPPEARED BUT THE KNOCKING CONTINUED . I TOOK THE CAR TO MY REGULAR KIA SERVICE PROVIDER THE SAME DAY AND IN THE PROCESS OF GOING THERE THE ENGINE LIGHT CAME ON. I WAS TOLD TO BRING IT IN THE NEXT DAY, THE ATTENDANT TOLD ME THAT HE COULD HEAR THE KNOCKING, WHICH SOUNDED CONCERNING. I BROUGHT THE CAR BACK THE NEXT DAY AS INSTRUCTED AND WAS TOLD THAT I SHOULD BE ABLE TO PICK IT UP AT END OF DAY. TIME PASSED BY AND IT WAS GETTING LATE TOWARDS CLOSING, SO I CALLED THE SHOP. I WAS TOLD THAT THE ENGINES HAD SEIZED AND THAT THE OIL BAY WAS DRY. I HAVE NEVER SEEN SOMETHING HAPPEN SO FAST. I HAD NO WARNING OF ANY KIND OF OIL ISSUES UNTIL THE DAY BEFORE, AND I HAD BEEN TAKING THE CAR IN FOR IT'S REGULAR SERVICES. THE CAR WAS IN THE KIA SERVICE SHOP, AND MOVED BY THEM. IT WAS RUNNING WHEN I BROUGHT IT IN BUT I AM BEING TOLD THAT THE ENGINE IS SHOT.