NHTSA Complaint #11016028 — 2002 HYUNDAI SONATA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11016028
Vehicle	2002 HYUNDAI SONATA
Component	STRUCTURE:BODY
Date of Incident	August 10, 2017
Date Filed	August 17, 2017
Mileage	165,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2002 HYUNDAI SONATA. THE CONTACT STATED THAT THE HEAT SHIELD FELL OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SUBFRAME WAS SEVERELY RUSTED AND CORRODED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE UNDERCARRIAGE HAD SEVERE RUST AND CORROSION, AND WAS UNSAFE TO DRIVE. THE VEHICLE WAS THEN TAKEN TO GROSSINGER HYUNDAI OF PALATINE (221 E LAKE COOK RD, PALATINE, IL 60074 (847) 348-6700) WHERE IT WAS DIAGNOSED THAT THE REAR SUBFRAME WAS SEVERELY RUSTED, NEEDED REPLACEMENT, AND WAS UNSAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 165,000.

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