NHTSA Complaint #11015981 — 2007 DODGE CALIBER

WE HEARD THERE WAS A RECALL ON THE CROSS MEMBERS SO MY WIFE CALLED THE DODGE DEALERSHIP IN STERLING HEIGHTS MICHIGAN. THEY TOLD HER THERE WAS NOT. SHE CALLED REPEATEDLY AND GOT THE SAME ANSWER. THE PEOPLE THERE ARE QUITE RUDE, IF YOU DO NOT BELIEVE ME CALL FOR YOURSELF. FINALLY, SHE CALLED AGAIN AND THE PERSON THERE TOLD HER THE PROBLEM WASN'T CALLED A RECALL. SHE SAID OK, WHAT IS IT AND HOW DO WE FIX IT. THEY TOLD HER WHAT IT WAS CALLED AND THAT THE TIME FOR THEM TO FIX IT EXPIRED THE PRIOR MONTH. WE ASSUMED IT WASN'T A BIG DEAL SO WE FORGOT ABOUT IT. UNTIL MY MOTHER, SISTER, AND BROTHER IN LAW HAD TO HAVE THEIRS FIXED. SO I CALLED AND ASKED IF THEY COULD HELP ONLY TO BE TOLD YOUR OUT OF LUCK, TIME HAS EXPIRED. IF THERE IS A SAFETY PROBLEM WITH A CAR WHY SHOULD IT MATTER IF I KNOW THE MAGIC WORD ITS CALLED? IF THEIR IS A PROBLEM WITH THE CROSS MEMBERS SHOULDN'T THEY KNOW WHAT ITS CALLED? IT SEEMS VERY DISHONEST AND WHEN I LEARNED WHAT A CROSS MEMBER WAS I WAS VERY DISTRESSED TO KNOW MY WIFE IF DRIVING THE CAR. IF THIS IS HOW THEY OPERATE I HOPE SOMEONE TAKES A CLOSER LOOK AT THEM BEFORE SOMEONE GETS HURT!