NHTSA Complaint #11015865 — 2015 FORD FUSION

ON MY COMMUTE TO WORK, THE PASSENGER DOOR FLEW UP BY ITSELF. NO ONE WAS IN THE VEHICLE WITH ME THANK GOD AND ALSO IT WAS A SINGLE LANE ROAD. I PULLED OVER IMMEDIATELY, REALIZED THAT MY LATCH WAS NOT LATCHING AND IT SEEMS TO BE BROKEN. TIED THE DOOR TOGETHER WITH MY BELT AND DROVE TO THE NEAREST GAS STATION.BOUGHT SOME TENSION BANDS TO HOLD THE DOOR FROM FLYING OPEN. WHEN I CALLED FORD ABOUT MY ISSUE, THEY ADVISE THERE WAS NOTHING THEY CAN DO BECAUSE MY WARRENTLY EXPIRED AND THERE IS NO RECALL ON MY VEHICLE. I SHOWED AND EXPLAINED TO THE REP THAT THERE ARE OTHER FORD FUSIONS WITH SIMILAR ISSUES. SHE RAN MY VIN AND TOLD ME THAT I WAS NOT ELIGIABLE AND THAT I WOULD HAVE TO COME OUT OF POCKET $535.....CALLED THER CUSTOMER SERVICE NUMBER, THE REP TOLD ME THAT SHE WILL FILE MY CLAIM AND I WILL RECEIVE AN EMAIL LETTING ME KNOW IF FORD WILL FIX IT OR NOT. THAT NEVER HAPPENED AND IT'S BEEN TWO WEEKS GOING ON 3 I HAVE BEEN RIDING ROUND WITH MY DOOR TIED UP UNTIL I CAN COME UP WITH THE FUNDS TO FIX IT.