NHTSA Complaint #11015722 — 2011 FORD FUSION

I AM WRITING TO YOU IN HOPES THAT YOU CAN HELP ME. I AM VERY DISAPPOINTED . I AM THE OWNER OF A 2011 FORD FUSION S WHICH I BOUGHT NEW IN 2010. MY VIN IS [XXX]. I HAVE BEEN A LOYAL FORD OWNER FOR DECADES. YESTERDAY (TUESDAY AUGUST 15, 2016) I WAS BACKING OUT OF MY DRIVEWAY AND EXPERIENCED A SUDDEN LOSS OF MY POWER STEERING. I BROUGHT MY CAR TO MY LOCAL MECHANIC THINKING IT WAS A BELT OR SOMETHING ONLY TO FIND OUT THAT MY CAR HAS SOMETHING CALLED AN ELECTRONIC RACK AND PINION. FURTHERMORE I WAS TOLD THAT FORD FUSIONS HAVE A RECALL HISTORY REGARDING THIS VERY ISSUE ?ELECTRONIC POWER ASSIST SYSTEM?. I OBTAINED A COPY OF THE RECALL AND CALLED MY DEALER (STONEHAM FORD IN STONEHAM, MA) WHO TOLD ME THAT THE RECALL WAS VIN SPECIFIC AND THAT EVEN THOUGH MY CAR WAS THE EXACT YEAR, MAKE AND MODEL AFFECTED I WAS NOT BE COVERED DUE TO THE VIN NUMBER. I WAS FURTHER TOLD THAT THIS REPAIR COULD TOP $2,000.00 PARTS AND LABOR. I AM DEVASTATED. THE PROBLEM I HAVE IS THE EXACT SAME ISSUE AS NOTED IN THE FORD RECALL 15S18 BUT AM BEING BYPASSED DUE TO A VIN NUMBER???? I AM REQUESTING YOUR ASSISTANCE IN LOOKING INTO THIS MATTER. YOUR ASSISTANCE IS GREATLY APPRECIATED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR