NHTSA Complaint #11015716 — 2003 FORD EXPLORER

I CONTACTED FORD REGARDING RECALL WITH THE LIFT GATE. THERE WAS RECALL IN 2004 FOR MY VEHICLE THAT WAS TAKEN CARE OF IN 2005. IN 2016 THE SAME THING HAPPEN WHERE THE LIFT GATE BOLTS BROKE AND THE GATE FELL AND THE GLASS SHATTERED ALL OVER ME. I WENT THROUGH MY INSURANCE COMPANY AND GOT IT REPAIRED. AT THE TIME I DIDN'T KNOW IT WAS RECALL I BOUGHT THE CAR USED SO I HAD NO IDEA OF THE CALL. FORD TOLD TO CONTACT A DEALER THE DEALER SHOP MANAGER TOLD ME FORD WILL NOT REFUND MY DEDUCTIBLE SINCE THEY REPAIRED IT UNDER THE RECALL. ALL I WANT IS MY 250 BACK BECAUSE THE SAME THING HAPPEN THAT THEY SO CALLED REPAIRED. IS THERE ANY WAY YOU CAN ASSIT ME. I DO HAVE MY BILL FROM THE REPAIR SHOP THAT MY INSURANCE STATE FARM TOOK CARE OF. THE VEHICLE WAS PARKED I WAS CLOSING THE LIFT GATE WHEN IT FELL DOWN AND GLASS SHATTERED.