NHTSA Complaint #11015596 — 2007 TOYOTA HIGHLANDER HYBRID

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11015596
Vehicle	2007 TOYOTA HIGHLANDER HYBRID
Component	FUEL/PROPULSION SYSTEM
Date of Incident	August 11, 2017
Date Filed	August 15, 2017
Mileage	98,883 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE GAS TANK FELL PARTIALLY OFF AND DRAGGED ON THE ROAD. I WAS DRIVING ON CITY STREETS, TURNING RIGHT AT 5 MPH WHEN I HEARD A LOUD POP/SNAP SOUND AND THEN A TERRIBLE SOUND OF SOMETHING DRAGGING UNDER THE CAR. FORTUNATELY, I COULD PULL OVER AND STOP WITHIN 50 FEET. THE GAS TANK WAS NOT DAMAGED SIGNIFICANTLY (IT PASSED A PRESSURE TEST AT THE DEALERSHIP). THE GAS TANK IS ATTACHED WITH TWO STRAPS, FORE AND AFT. THE RIGHT SIDES OF BOTH STRAPS SNAPPED VERY CLOSE TO WHERE THE STRAPS ARE BOLTED TO THE MAIN BODY IN A PLACE THAT COULD NOT HAVE POSSIBLY BEEN DAMAGED. THE FLAT BED TRUCK DRIVER WHO DELIVERED THE VEHICLE TO BERKELEY TOYOTA NOTED THAT THERE WERE NO SIGNS THAT THE VEHICLE HAD BEEN ABUSED IN ANY WAY. HE ALSO ARGUED THAT HAD THIS HAPPENED ON THE FREEWAY AT HIGH SPEED, IT COULD HAVE BEEN QUITE DANGEROUS.

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