NHTSA Complaint #11015089 — 2006 LEXUS IS 250

THE CAR WAS SHAKING AND WOULD NOT EXCELERATE OVER 40MPH. IT WAS BROUGHT IN TO LEXUS OF POHANKA IN DECEMBER OF 2016. THEY PERFORMED A TOP ENGINE CLEAN. THE CAR STARTED HAVING THE SAME ISSUES IN THE BEGINNING OF 2017. I CALLED LEXUS CUSTOMER SERVICE AND OPENED A CASE AS I WAS TOLD THERE WAS A RECALL ON A MANUFACTURING DEFECT OF THE PISTONS. I HAD PAID $1500.00 FOR THE WORK PERFORMED. I WAS TOLD A SHOULD HAVE RECEIVED A LETTER IN REGARD TO THIS PROBLEM. LEXUS WAS CALLING IT A CUSTOMER SUPPORT PROGRAM. I NEVER RECEIVED THE LETTER BUT REPEATEDLY ASK LE US TO REIMBURSE ME AND SOLVE THE PISTON MISFIRE. I HAVE ALL OF MY EMAILS TO SUPPORT MY CASE. LEXUS STOPPED REPLYING TO THEM. THE CAR AT THIS POINT IS STILL SHAKING AND THE ENGINE LIGHT IS FLASHING. WE HAVE BEEN INSTRUCTED BY LEXUS IN THE PAST NOT TO DRIVE WHEN LIGHT IS FLASHING. AT THIS TIME I DO NOT KNOW WHERE TO TURN. ANY HELP WOULD BE GREATLY APPRECIATED. I AM AWARE THAT MANY OF THESE MODELS AND OTHERS HAVE HAD THE WORK PERFORMED OR NEW ENGINES.