NHTSA Complaint #11014845 — 2014 NISSAN MURANO

6/17/17 COMPLETED 2014 MURANO POWER STEERING HOSE CLAMP RECALL WORK. NHTSA 17V-184. NOTICED RATTLING NOISE FROM ENGINE WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT (STATIONARY). 6/29/17 BACK TO DEALER, GOT BACK 7/3/17. DEALER REPRODUCED AND NOTED THE ISSUE ON SERVICE RECORD. DID THE RECALL WORK FOR A 2ND TIME, BUT ISSUE NOT FIXED. STATED THERE IS NO FIX, BLAMES RECALL PART (DEALER SAYS PER NISSAN TECHLINE), REFERRED ME TO NISSAN CONSUMER AFFAIRS. 7/8/17-7/11/17 PROVIDED NISSAN PROOF OF OWNERSHIP. THEY ADVISED TO GO TO ANOTHER DEALER. 7/13/17-7/14/17 ANOTHER DEALER. THEY CLAIMED TO NOT HEAR THE NOISE AND SUGGESTED I BRING BACK A RECORDING. WENT BACK WITH NOISE RECORDING IN MY GARAGE. THEY CONFIRMED NOISE IN WRITING AND ADVISED ME TO GO BACK TO THE ORIGINAL DEALER. ALSO REFERRED ME BACK TO NISSAN. 7/16/17, 7/20/17 NISSAN SAYS TRYING TO GET IN TOUCH WITH BOTH DEALERS. 7/24/17 NISSAN INFORMED ME THAT THE FIRST ONE CLAIMS THE NOISE IS NORMAL, THE SECOND ONE CLAIMS THERE IS NO NOISE. I INFORMED NISSAN BOTH DEALERS CONFIRMED NOISE IN WRITING. I ASKED IF THE NOISE IS NORMAL (PER THE FIRST DEALER), WHY DID THEY DO THE RECALL WORK A SECOND TIME? AND HOW CAN THE SECOND DEALER CLAIM THERE IS NO NOISE WHEN I HAVE IT IN WRITING? HE ASKED ME TO SEND HIM THE VIDEO RECORDING AND DOCS FROM BOTH DEALERS. I E-MAILED NISSAN PDF SCANS AS WELL AS THE VIDEO RECORDING. 7/27/17-7/31/17 NISSAN ASKED ME TO GO TO THE FIRST DEALER. DEALER CONFIRMED THE NOISE ON THE RECORDING. BUT NOW THEY CLAIMED NOT HEARING THE NOISE AND THERE IS NOTHING FURTHER THEY CAN DO. THEY AVOIDED ANSWERING WHY THEY DID RECALL WORK TWICE. 8/1/17 NISSAN INFORMED ME THERE IS NOTHING NISSAN CAN DO. NISSAN CONFIRMED THE NOISE ON THE VIDEO AND CONFIRMED THAT BOTH DEALERS ACKNOWLEDGED THE NOISE. 8/12/17 THE NOISE PERSISTS. I AM CONCERNED SAFETY/RECALL ISSUE IS NOT PROPERLY FIXED.