NHTSA Complaint #11014508 — 2006 JEEP GRAND CHEROKEE

TL* THE CONTACT OWNS A 2006 JEEP GRAND CHEROKEE. THE CONTACT TOOK THE VEHICLE TO FLOWER MOTOR COMPANY (2580 N TOWNSEND AVE, MONTROSE, CO 81401 (877) 851-2064) TO BE SERVICED PER NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM). AFTER THE RECALL REPAIR WAS PERFORMED AND BEFORE LEAVING THE DEALER, THE CONTACT NOTICED AND INQUIRED AS TO WHY IT WAS DIFFICULT FOR THE KEY TO BE TURNED IN THE IGNITION. THE TECHNICIAN STATED THAT THE IGNITION WAS NEW AND IT WOULD LOOSEN IN TIME. THE CONTACT STATED THAT SHE HAD TO WIGGLE AND TURN THE KEY SEVERAL TIMES TO TURN THE IGNITION ON. THE FOLLOWING DAY, AFTER WIGGLING THE KEY SEVERAL TIMES, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND WAS ABLE TO START SEVERAL HOURS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH A FAULTY IGNITION SWITCH. THE SWITCH WAS REPLACED, BUT THE FAILURE PERSISTED WHILE STILL AT THE DEALER. THE VEHICLE WAS TAKEN BACK INTO THE DEALER'S GARAGE AND THE TECHNICIAN WORKED SOME MORE ON THE IGNITION, BUT NO ISSUES COULD BE FOUND. AFTERWARDS, THE CONTACT STATED THAT THE KEY WAS STILL DIFFICULT TO TURN IN THE IGNITION. SEVERAL MONTHS LATER, THE VEHICLE FAILED TO START AND THE DEALER WAS CONTACTED, BUT OFFERED NO ASSISTANCE BECAUSE THE RECALL REPAIR WAS PERFORMED TWICE FOR FREE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.