NHTSA Complaint #11014235 — 2012 HONDA ODYSSEY UNKNOWN OR OTHER

Complaint Details

ODI Number	11014235
Vehicle	2012 HONDA ODYSSEY
Component	UNKNOWN OR OTHER
Date of Incident	August 9, 2017
Date Filed	August 10, 2017
Mileage	1,240,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

I WENT TO A CAR WASH ON 8/9/2017 WITH ATTENDANTS. WHEN THE CAR CAME OUT TO BE BUFFED THE EMPLOYEES PULLED THE CAR OVER TO BE INSPECTED. THEY SAID THE SUN/MOON ROOF HAD SHATTERED. AFTER MUCH DISCUSSION AS TO ANY PROBLEMS SUCH AS ROCKS OR OTHER INJURIES I CALLED MY DEALER WHICH WAS NEARBY. I DROVE IT THERE AFTER THE HOLE IN THE ROOF WAS SOMEWHAT SECURED BY PLASTIC AND TAPE. THE DEALERSHIP MADE NO MENTION OF OTHER PROBLEMS OF A SUN ROOF. THEY SAID THEY COULD FIX IT. I ORDERED A NEW SUN ROOF WHICH IS TO BE DELIVERED TOMORROW. I WAS NOT MADE AWARE THAT THIS WAS A KNOWN PROBLEM IN OTHER CARS WITH SUN ROOFS UNTIL SEARCHING THE INTERNET THE NEXT DAY. HOLE IS TAPED NOW SO WILL GET PICTURES WHEN I GET TO THE DEALERSHIP TOMORROW, 8/11/2017.

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