NHTSA Complaint #11014200 — 2012 FORD EXPLORER

SINCE WE PURCHASED THE SUV WE NOTICED A STRONG ODOR OF FUMES IN THE VEHICLE CABIN. IT ALWAYS OCCURS WHEN ACCELERATING, LIKE WHEN ENTERING THE HIGHWAY, AND THE SMELL STARTS AT THE REAR OF THE VEHICLE WHERE MY 2 KIDS ARE. WE HAVE HAD ALL 3 REVISIONS DONE AND STILL THE ODOR PERSIST. WE ARE OBLIGATED TO LOWER THE WINDOWS EACH TIME TO NOT FEEL NAUSEOUS AND AVOID THE STRONG HEADACHES THAT USUALLY FOLLOW. MY 9 YEAR OLD SON HAS ASTHMA AND SUFFERS GREATLY FROM IT AND CONSTANTLY COMPLAINS OF DIZZINESS AS WE ARE DAILY HIGHWAY DRIVERS. MY 4 YEAR OLD HAS HAD MULTIPLE OCCASIONS OF SUDDEN VOMITING WHILE IN THE CAR, DIZZINESS AND HEADACHES. I TOO HAVE HAD TO PULL OVER TO THE SIDE OF THE ROAD DUE TO THE INTENSITY OF THE FUMES AND FEELING FAINT. I CONTACTED THE FORD HOTLINE ON THIS ISSUE AND WAS ISSUED A CASE # YET FORD RESPONDED WITH NO SOLUTION. THEY STATE THE REPAIRS THEY HAVE AVAILABLE HAVE BEEN EXHAUSTED AND THEY HAVE NO FURTHER SOLUTION. I ASKED FOR A BUY BACK AND APPARENTLY DO NOT QUALIFY FOR THAT EITHER. I DON'T KNOW WHAT TO DO. WE HAVE BEEN DEALING WITH MULTIPLE YEARLY VISITS WITH THE SAME COMPLAINT, YEAR AFTER YEAR. WE HAVE DOCUMENTATION SHOWING HOW SINCE THE YEAR OF PURCHASE WE HAD TAKEN THE VEHICLE IN FOR THE FUMES ODOR ISSUE AND THEY HAD EITHER NO REPAIR OR PRETENDED I WAS MAKING IT UP. I'M GLAD THIS ISSUE HAS SURFACED IN THE MEDIA AS I OBVIOUSLY WAS NOT MAKING IT UP, AND IT'S A REAL PROBLEM. I WORRY MORE THAN ANYTHING ABOUT THE HEALTH OF MY CHILDREN AND THEIR SAFETY. WE HAVE BEEN AFFECTED BY THIS ISSUE LONG BEFORE MOST OF THESE COMPLAINTS EVEN APPEARED, AND WE'VE HAD TO OUT OF POCKET PAY FOR MANY OF THE REPAIRS. PLEASE HELP.