NHTSA Complaint #11013965 — 2011 BUICK REGAL

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11013965
Vehicle 2011 BUICK REGAL
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 69,579 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

VEHICLE HAS 69,579 MILES. WHILE TURNING ONTO SIDE STREET OFF OF MAIN ROAD, ENGINE SHUT OFF CAUSING LOSS OF POWER STEERING AND BRAKES. VEHICLE WAS ABLE TO BE RESTARTED AFTER A MINUTE AND DRIVEN HOME. VEHICLE WAS TAKEN TO LESTER GLENN BUICK DEALERSHIP FOR THIS PROBLEM . THE DEALERSHIP WAS "UNABLE TO DUPLICATE THE PROBLEM" AND THERE WERE NO CODES SHOWING A PROBLEM. I WAS TOLD THAT THE ISSUE WAS THAT THE VEHICLE WAS 100 MILES OVERDUE FOR AND OIL CHANGE AND WAS A LITTLE LOW ON OIL. WHEN I QUESTIONED THIS I WAS TOLD IT IS A "SAFETY FEATURE" TO PROTECT THE ENGINE FROM DAMAGE BECAUSE OF LOW OIL. I ASKED IF IT WAS A "SAFETY FEATURE" THAN WHY WAS MY SON ABLE TO RESTART THE VEHICLE WITHIN A MINUTE. STILL HAVE NOT RECEIVED AN ANSWER. I HAVE MADE NUMEROUS CALLS TO G M ABOUT THIS ISSUE BUT ALL I HAVE GOTTEN WERE TWO CALLS TO MY HOUSE PHONE WHEN I WAS NOT HOME WHEN I SPECIFICALLY LEFT MY CELL PHONE NUMBER TO BE CALLED. I HAVE CALLED AN ADDITIONAL THREE TIMES AND LEFT A MESSAGE FOR A SENIOR ADJUSTER TO CALL ME BACK AND STILL HAVE NOT RECEIVED A RESPONSE. AS LUCK WOULD HAVE IT, I OWN TWO 2011 BUICK REGALS AND MY DAUGHTERS CAR IS EXPERIENCING THE SAME ISSUES, BUT THAT WILL BE LISTED AS ANOTHER COMPLAINT . APPEARS TO BE MULTIPLE ISSUES ON THE INTERNET WITH THIS SAME CONCERN, BUT NOTHING SEEMS TO GET DONE

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