NHTSA Complaint #11013949 — 2010 MAZDA CX-7

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11013949
Vehicle	2010 MAZDA CX-7
Component	SUSPENSION
Date of Incident	August 9, 2017
Date Filed	August 9, 2017
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THE VEHICLE'S TIE ROD FAILED AND NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO THE COASTAL CART CARE DEALER WHO REPAIRED THE TIE ROD AND INFORMED THE CONTACT THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REMEDY WAS NOT AVAILABLE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.

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