NHTSA Complaint #11013695 — 2007 TOYOTA CAMRY

TL* THE CONTACT OWNS A 2007 TOYOTA CAMRY. WHEN THE CONTACT PURCHASED THE VEHICLE, AN OIL CHANGE WAS PERFORMED DUE TO THE LACK OF OIL IN THE RESERVOIR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (TOYOTA CERTIFIED AT CAPITAL PLAZA, 6100 ANNAOPLIS ROAD, LANDOVER HILLS, MD, 20784) WHERE THE OIL CAP WAS TAPED DOWN. THE CONTACT WAS INSTRUCTED TO DRIVE THE VEHICLE FOR 2,000-3,000 MILES BEFORE A DIAGNOSTIC TEST COULD BE PERFORMED. THE VEHICLE FAILED THE OIL CONSUMPTION TEST. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN, PISTON, AND RINGS FAILED AND NEEDED TO BE REPLACED. THE SAME DEALER ADVISED THE CONTACT THAT THE PARTS TO REPAIR THE VEHICLE WERE ON BACKORDER; HOWEVER, THE DEALER WAS ABLE TO REPAIR THE TIMING CHAIN. THE CONTACT MENTIONED THAT THE ENGINE BEGAN TO MAKE A KNOCKING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TIMING BELT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 165,000.