NHTSA Complaint #11013428 — 2013 CHRYSLER 300

CHRYSLER ISSUED A RECALL FOR ALL 2011 THROUGH 2014 CHRYSLER 300 MODELS DUE TO AN INTERNAL PARTS FAILURE ON THE ALTERNATOR. ON JUNE 9, 2017 MY VEHICLE WAS STATIONARY WHEN ATTEMPTING TO START THE VEHICLE. I RECEIVED A RESERVE POWER ENABLED ERROR MESSAGE AND PROMPTLY TURNED THE VEHICLE OFF. UPON RESTARTING THE VEHICLE I HEARD A WHINING NOISE UNDER THE HOOD. I ONCE AGAIN TURNED THE VEHICLE OFF AND OPENED THE HOOD. I THEN NOTICE THE ALTERNATOR WAS ON FIRE WITH SIGNIFICANT SMOKE. AFTER 30 MINUTES OF SEVERE SMOKE AND FLAME FROM THE ALTERNATOR THE VEHICLE HAD NO POWER AT ALL. I HAD THE VEHICLE TOWED TO A DEALER WHICH REPLACED THE ALTERNATOR AND THE BATTERY BECAUSE THE ALTERNATOR HAD BURNED UP THE BATTERY ALONG WITH INTERNAL COMPONENT FAILURE ON THE ALTERNATOR. I PAID THE DEALER $ 1,274.09 FOR THE REPAIR. THE DEALER STATEMENT INDICATED INTERNAL FAILURE ON THE ALTERNATOR. 4 WEEKS LATER CHRYSLER ANNOUNCED A RECALL ON THE 2011 THROUGH 2014 CHRYSLER 300 ALTERNATOR FOR "INTERNAL COMPONENT FAILURE COULD CAUSE ALTERNATOR TOTAL FAILURE AND FIRE". CHRYSLER IS REFUSING TO ACKNOWLEDGE MY VEHICLE UNDER THIS RECALL STATING THAT THE CHRYSLER 300 IS THE ONLY MODEL IMPACTED USING A 160 AMP ALTERNATOR AND THAT MY VEHICLE, A CHRYSLER 300 S MODEL USES A 180 AMP ALTERNATOR AND IS NOT COVERED UNDER THIS RECALL. ALL THE WHILE THE WRITE UP IN THE RECALL NOTICE MATCHES THE EXACT WRITE UP FROM THE TECHNICIAN WHO REPAIRED MY VEHICLE AT A CHRYSLER DEALERSHIP 4 WEEKS PRIOR TO THE RECALL ANNOUNCEMENT. I WOULD LIKE FOR CHRYSLER TO ACKNOWLEDGE THE FAILURE IN MY ALTERNATOR, WHICH CAUGHT ON FIRE, AS COVERED UNDER THIS RECALL AND REFUND ME MY $ 1,274.09 DUE TO VEHICLE SAFETY ISSUE.