NHTSA Complaint #11013386 — 2015 NISSAN VERSA

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11013386
Vehicle	2015 NISSAN VERSA
Component	FUEL/PROPULSION SYSTEM
Date of Incident	August 4, 2017
Date Filed	August 7, 2017
Mileage	21,330 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

TL* THE CONTACT OWNS A 2015 NISSAN VERSA. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE CONTACT SMELLED A FUEL ODOR AND HEARD A LOUD KNOCKING NOISE WHEN THE VEHICLE WAS PLACED IN DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION NISSAN IN LAS VEGAS, NEVADA). THE CONTACT WAS INFORMED THAT THE MANUFACTURER ADVISED VEHICLE OWNERS TO SWITCH TO A HIGHER GRADE OF FUEL WHEN SUCH FAILURE WAS EXPERIENCED. ANOTHER TECHNICIAN AT THE SAME DEALER WAS UNABLE TO DUPLICATE THE FAILURE, BUT REPROGRAMMED THE COMPUTER SYSTEM. THE CONTACT STATED THAT WHILE DRIVING HOME, THE VEHICLE FELT LIKE IT WAS IN NEUTRAL. THE VEHICLE WAS TURNED OFF AND RESTARTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE TO ASSIST IF THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,330. UPDATED 11/02/17*LJ *JS

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