NHTSA Complaint #11012580 — 2014 RAM 3500

I HAVE EXPERIENCED A CATASTROPHIC FAILURE OF THE RUBBER PORTION OF THE FAN SHROUD ON MY 2014 RAM 3500 WITH THE 6.7 CUMMINS DIESEL ENGINE. WHILE TOWING MY 5TH WHEEL UP A GRADE, THE FAN CLUTCH WAS ENGAGED AND THE TRUCK DOWN-SHIFTED. A SHORT TIME LATER I HAD A STRONG VIBRATION AND NOISE COMING FROM THE FRONT OF THE TRUCK. THE NOISE WENT AWAY, AND THEN THE SAME THING HAPPENED ONE MORE TIME. I TOOK THE TRUCK TO MY LOCAL DEALER FOR INSPECTION, AND FOUND THAT THE BOTTOM PORTION OF THE RUBBER-LIKE FAN SHROUD WAS TORN APART AS THE RESULT OF CONTACT WITH THE ENGINE COOLING FAN. THIS IS AN INTERNALLY WELL-KNOWN ISSUE WITH CHRYSLER/FIAT/RAM AS REFERENCED BY THEIR STAR CASE #S1307000002. THEY HAVE REFUSED TO FIX IT UNDER ANY SORT OF FACTORY WARRANTY, EVEN THOUGH IT IS A KNOWN ISSUE AND EVEN ACKNOWLEDGED THAT IT MAY HAVE BEEN INSTALLED INCORRECTLY AT THE FACTORY (WHICH IS STATED IN THEIR STAR CASE). A QUICK SEARCH ONLINE HAS SHOWN THIS AS A WIDESPREAD ISSUE, WITH SOME FARING MUCH WORSE DESTRUCTION AND DAMAGE THAN MYSELF. THE MANUFACTURER NEEDS TO BE HELD RESPONSIBLE, AND A TRUE FIX NEEDS TO BE IMPLEMENTED BEFORE SOMEONE GETS HURT!