NHTSA Complaint #11012467 — 2014 DODGE DURANGO SEATS

Complaint Details

ODI Number	11012467
Vehicle	2014 DODGE DURANGO
Component	SEATS
Date of Incident	July 31, 2017
Date Filed	August 3, 2017
Mileage	21,750 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE HEADREST OF THE PASSENGER SEAT SUDDENLY DEPLOYED WITHOUT ANY ACCIDENT WHEN THE VEHICLE DOESN'T MOVE . PLEASE ALSO NOTE THAT THE VEHICLE WAS NEVER USED OFF-ROAD. MY CAR HAS ONLY 35000 KM ON ITS ODOMETER AND NEVER BEEN INVOLVED TO ANY ACCIDENTS. IT SEEMS LIKE MANUFACTURER DEFECT. THE HEADREST DEPLOYED BECAUSE ALL PLASTIC LATCHES WERE DAMAGED DUE TO POOR QUALITY OF MATEREAL. I HAVE CONTACTED WITH MY LOKAL DEALER BUT HAD NO ANY HELP. I'M AFRAID THAT SAME COULD HAPPEN WITH DRIVER'S SIDE HEADREST WHILE DRIVING THAT ABLE TO LEAD FATAL ACCIDENT. PLEASE HELP PEOPLE TO BE SAFE, CHRYSLER DOESN'T WHANT TO HEAR US AT ALL ! PLEASE RAISE AN INVESTIGATION TO INITIATE RECALL.

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