NHTSA Complaint #11012381 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	11012381
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	July 26, 2017
Date Filed	August 2, 2017
Mileage	165,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THE POWER STEERING STOPPED WORKING 3 TIME WITHIN 3 MONTH PERIOD. THE CAR IS ALWAYS STATIONARY WHEN IT HAPPENS. WHEN I SHUT THE CAR OFF AND RESTARTED IT THE POWER STEERING CAME BACK ON. THIS TIME THE POWER STEERING HAS BEEN OFF FOR 7 DAYS. IT ALWAYS HAS THE POWER STEERING FAILURE ASSIST SIGN AND THE HAZARD CAR SIGN ON. I TOOK IT TO THE DEALER WHERE I BROUGHT IT AND THEIR MACHINE SAID CODE U-3000-96 CONTROL MODULE INTERNAL FAIL. THEY RECOMMENDED I TAKE IT TO THE FORD CO. I ALSO CALLED THE FORD MANUFACTURE 1-800 # AND SHE TOLD ME IT WAS RECALLED AND FIXED IN 8/2015 AND I WOULD HAVE TO PAY FOR IT GETTING FIXED. I TOOK IT BACK TO THE SAME FORD DEALER THAT DID THE RECALL SERVICE. TODAY, THEY TOLD ME THE WHOLE POWER STEERING SYSTEM HAS TO BE REPLACED. $1600 PLUS REPAIR. DO I HAVE ANY OPTIONS OF GETTING MY MONEY BACK FROM THE FORD MANUFACTURE?

Related Complaints for the 2011 FORD FUSION

Other STEERING Complaints

#11719026 — February 19, 2026 — Complete loss of power steering while driving, Service Power Steering Now warning light came on right after, service ...

#11716237 — February 6, 2026 — The contact owns a 2011 Ford Fusion. The contact stated that while attempting to turn the steering wheel, the steerin...

#11711274 — January 15, 2026 — Power steering failed, there is a recall (15S18/15V340) that was done in Jan 2017 but all they did was electrical rep...

#11709839 — January 9, 2026 — UNKNOWN I WAS TOOD IT WAS DUE TOA RECALL AND EVEN WITH MY EXTENSED WARRANTY I AM BEING REFUSED AND MY VWHICLE HAS BEE...

#11709277 — January 6, 2026 — While driving on a state highway at approximately 45 miles per hour got a message on the dash saying “service power s...

Recent Complaints for the 2011 FORD FUSION

#11719026 — WHEELS — February 19, 2026 — Complete loss of power steering while driving, Service Power Steering Now warning light came on right after, service ...

#11712793 — ENGINE — January 22, 2026 — My 2011 Ford Fusion Hybrid is dangerous to me and others on the road. When I drove my car, was coming to a stopping p...

#11712793 — SERVICE BRAKES — January 22, 2026 — My 2011 Ford Fusion Hybrid is dangerous to me and others on the road. When I drove my car, was coming to a stopping p...

#11709839 — SERVICE BRAKES — January 9, 2026 — UNKNOWN I WAS TOOD IT WAS DUE TOA RECALL AND EVEN WITH MY EXTENSED WARRANTY I AM BEING REFUSED AND MY VWHICLE HAS BEE...

#11709839 — SUSPENSION — January 9, 2026 — UNKNOWN I WAS TOOD IT WAS DUE TOA RECALL AND EVEN WITH MY EXTENSED WARRANTY I AM BEING REFUSED AND MY VWHICLE HAS BEE...