NHTSA Complaint #11012011 — 2014 MAZDA MAZDA3

TL* THE CONTACT OWNS A 2014 MAZDA 3. WHILE DRIVING VARIOUS SPEEDS IN THE RAIN, THE CONTACT HEARD A CREAKING NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO CABRERA AUTO (CARR #2 KM 82.2 SALIDA EXPRESO HATILLO, PR-2, ARECIBO, 00614, PUERTO RICO) WHERE IT WAS DIAGNOSED AS FUNCTIONING NORMALLY. THE VEHICLE WAS THEN TAKEN TO MAZDA DE LA KENNEDY (MARGINAL AVE. KENNEDY, KM 2.1, URB. INDUSTRIAL BECHARA, PUEBLO VIEJO, SAN JUAN, 00920 PUERTO RICO) WHERE IT WAS DIAGNOSED THAT THE BUSHINGS ON THE FRONT DRIVER AND PASSENGER SIDES HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO MAZDA KENNEDY WHERE IT WAS DIAGNOSED THAT THE SHOCKS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AGAIN, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO KENNEDY MAZDA WHERE IT RECEIVED AN UNKNOWN DIAGNOSIS AND REPAIRS; HOWEVER, THE FAILURE RECURRED. THE CONTACT HAD ANOTHER APPOINTMENT SCHEDULED WITH MAZDA KENNEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 30,198.