NHTSA Complaint #11011896 — 2012 AUDI A5

AUDI ALONG WITH VOLKSWAGEN, EQUIPPED WITH THE 2.0L ENGINE HAS ONE OF THE HIGHEST WATET PUMP FAILURE RATE. I HAVE CONDUCTED SOME RESEARCH AND THERE IS NUMEROUS ACCOUNTS IN BLOGS/VLOGS AND YOUTUBE OF INDIVIDUALS GIVING PERSONAL STATEMENT ON THEIR "WATER PUMP" MISFORTUNE. I PERSONALLY OWN A AUDI A5 WITH 54,000 MILES AND I'M JUST ONE OF THOUSANDS OF STATISTICS THAT HAVE GONE THROUGH THE "WATER PUMP" TRAUMA. I HAVE CROSSED REFERENCED SEVERAL RECALL WEBSITES AND ACCORDING TO AUDI AND VOLKSWAGEN RECALLS TOWARDS THESE PUMPS HAVE NEVER BEEN ISSUED. NOW THAT IS SCARY!!! ABOUT A YEAR AND HALF AGO WHILE MY AUDI WAS STILL UNDER WARRANTY I NOTICED COOLANT LOST, THE AUDI DEALERSHIP TOPPED IT OF AND SEND ME ON MY WAY. A SECOND TIME WHILE STILL UNDER WARRANTY I VISITED AUDI DEALERSHIP AND EXPRESSED MY CONSERNS WITH LOW COOLANT LEVEL AND ONCE AGAIN IT WAS TOPPED OFF, I WAS GIVEN A MEDIOCRE ANSWER, I WAS RESPECTFUL CALLED "SR" AND DROVE OFF. SO FROM TIME TO TIME I WOULD ADD COOLANT AND THOUGHT NOTHING OF IT. SUMMER OF 2017 IS WHEN I WAS DRIVING HOME AFTER A DAY OF HIKING WHEN I NOTICE A LOST OF COOL AIR, MY A/C QUIT WORKING AND MY TEMPERATURE GAUGE WAS PAST THE MIDPOINT LEVEL. AT THIS POINT I WAS SECONDS WAY FROM HOME SO I WAS RELIEFED.TURNED OUT THE PUMP GAVE OUT, MY COOLING FLUID HAD EVAPORATED AND MY WARNING LIGHT NEVER CAME ON. PERHAPS AUDI DEALERSHIP DID NOT SEE TRACES OF COOLANT AT THE FIRST VISIT AND SECOND INSPECTION. PERHAPS THE DEALERSHIP WAS NOT AWARE OF THESE FAULTY PUMPS OR PERHAPS I NEGLECTED TO PLAY THE MECHANIC/SERVICE PERSONAL/PROFESSIONAL. HOWEVER ACCORDING TO AUDI A SB SERVICE BULLETIN RELEASED ON JULY 11, 2013 STATES AS FOLLOWS "COOLANT LEAK AT CONNECTION OF WATER PUMP AND HOSE LEADING TO THE HEATER CORE", ATTACHED IS THE BULLETIN. I WOULD GREATLY APPRECIATE YOU GUYS LOOKING INTO THIS MATTER. THANK YOU MIGUEL 😊