NHTSA Complaint #11010982 — 2011 FORD FUSION

2011 FORD FUSION POWER STEERING FAILED WHILE DRIVING THROUGH PARKING LOT. FIRST RECEIVED MULTIPLE FAILURE MESSAGES AT THIS TIME POWER STEERING STOPPED FUNCTIONING COMPLETELY. UPON INVESTIGATION I FOUND THERE IS A RECALL ON THIS MAKE/MODEL AND YEAR. RECALL COVERS VEHICLES MANUFACTURED AT THE HERMOSILLO PLANT IN MEXICO FROM SEPTEMBER 7 2010 AND ON. MY VEHICLE WAS MANUFACTURED SEPTEMBER 6 2010 (ONE DAY PRIOR TO THE BEGINNING OF THE RECALL) AFTER MULTIPLE PHONE CALLS I FOUND; FORD WOULD NOT HELP. AFTER LOOKING INTO THIS FURTHER I FOUND THIS IS AN ONGOING ISSUE WITH MANY OWNERS. A REPRESENTATIVE FROM FORD SAID THEIR HANDS WERE TIED UNTIL NTSB DIRECTS THEM TO MODIFY THE RECALL DATES. I WAS LUCKY. THIS COULD HAVE TURNED OUT MUCH WORSE HAD MY WIFE OR DAUGHTER WERE DRIVING ON A BUSY ROAD. UNSATISFACTORY RESPONSE FROM FORD. MAJOR SAFETY ISSUE.