NHTSA Complaint #11010908 — 2011 TOYOTA CAMRY

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11010908
Vehicle	2011 TOYOTA CAMRY
Component	VISIBILITY/WIPER
Date of Incident	July 26, 2017
Date Filed	July 27, 2017
Mileage	102,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I CALLED OUR LOCAL DEALER AFTER MY WIFE'S 2011 SUN VISOR FELL WHILE SHE WAS DRIVING AND WON'T STAY UP. FIRST THE SERVICE PERSON COULDN'T FIND THE TOYOTA MEMO. THEN HE FOUND IT BUT SAID ONLY THE INTERIOR PARTS ARE COVERED. I TOLD HIM IT'S ONE UNIT. HE SPOKE TO A SERVICE TECH AND THE TECH CONFIRMED IT'S ONE UNIT. THEN HE CAME BACK WITH WE HAVE TO LOOK AT IT THEN ORDER THE PART. I WILL HAVE TO COME BACK IN A FEW DAYS TO HAVE IT INSTALLED. I TOLD HIM I DON'T HAVE TIME TO MAKE TWO TRIPS TO THE DEALER. HE PUT ME ON HOLD AND NOW CLAIMS SHE IS OUT OF HER WARRANTY PERIOD.

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