NHTSA Complaint #11010783 — 2006 STARCRAFT ARUBA

TL* THE CONTACT OWNS A 2006 STARCRAFT ARUBA. THE CONTACT STATED THAT WHILE THE CAMPER WAS LOCKED AND SECURED AT A CAMP SITE, THE CONTACT ATTEMPTED TO OPEN THE DOOR FROM THE EXTERIOR HOWEVER THE KEY FAILED TO OPEN THE DOOR. THE CONTACT STATED THAT HIS DAUGHTER WHO WAS ALREADY IN THE CAMPER WAS ALSO UNABLE TO UNLOCK THE DEADBOLT LOCK FROM INSIDE OF THE CAMPER. THE CONTACT WAS ABLE TO ENTER THE CAMPER FROM AN ALTERNATE DOOR. THE CONTACT STATED THAT THE ALTERNATE ALSO HAD EXHIBITED THE SAME FAILURE. THE DOOR LOCK WAS NOT REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13E039000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS INFORMED OF THE FAILURE; HOWEVER, THE CONTACT WAS INFORMED THAT THE LOCK IN QUESTION WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THAT ONE OF THE DOOR LOCKS WAS REPLACED. THE FAILURE MILEAGE WAS NOT AVAILABLE.