NHTSA Complaint #11010740 — 2013 FORD FUSION

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11010740
Vehicle	2013 FORD FUSION
Component	STRUCTURE:BODY
Date of Incident	July 25, 2017
Date Filed	July 26, 2017
Mileage	81,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

FRONT PASSENGER DOOR LATCH FAILED JUST OVER A YEAR AGO. FORD SERVICE TOLD ME ALL 4 DOOR LATCHES HAVE BEEN REPLACED UNDER RECALL. YESTERDAY (7/25/17) DRIVER DOOR LATCH FAILED. COST IS $100 DEDUCTIBLE TO REPLACE AS LATCHES ARE >1 YR OLD. THIS IS A MASSIVE SAFETY PROBLEM IF THE RECALLED AND REPLACED DOOR LATCHES ARE FAILING. THE DOOR LATCHES FAIL SIMPLY WHEN GETTING IN A CAR AND CLOSING THE DOOR. THE DOORS WILL NO LONGER REMAIN CLOSED. THE LATCH IS PLASTIC AND SIMPLY WIGGLES IN THE LATCH SLOT WHEN DEFECTIVE. I HAD TO USE RATCHET STRAPS TO KEEP THE DOORS CLOSED TO DRIVE THE VEHICLE TO THE DEALER 23 MILES AWAY. PLASTIC QUICKLY DETERIORATES IN THE TEXAS SUMMER HEAT, SO IT'S JUST A MATTER OF TIME ON WHEN THESE WILL FAIL REGULARLY.

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