NHTSA Complaint #11010647 — 2014 FORD MUSTANG

TAKATA RECALL - THIS 2014 MUSTANG HAS APPROXIMATELY 22700 MILES AND HAS BEEN SUBJECT TO THE TAKATA AIRBAG RECALL FOR APPROXIMATELY TWO YEARS. THOUGH FORD HAS NOTIFIED ME THAT AIRBAGS ARE AVAILABLE, I CANNOT GET A DEALER (I'VE BEEN TO TWO) TO INSTALL THE AIRBAG. ADDITIONALLY, THE CAR HAS AN ELECTRICAL FAULT IN THE ENGINE MANAGEMENT SYSTEM THAT HAS BEEN NOTED SINCE THE CAR HAD 5000 MILES ON IT. DESPITE MORE THAN FIVE TRIPS TO THE DEALER AND MORE THAN 28 DAYS IN THE SHOP, THE CAR IS STILL UNREPAIRED. THE FORD ENGINEER'S LATEST SPECULATION AS TO THE CAUSE IS A SOFTWARE PROBLEM, WHICH HE ACKNOWLEDGED COULD AFFECT ALL SYSTEMS, INCLUDING BRAKES, THROTTLE CONTROL, LIGHTING, AND THE AIRBAGS TO NAME A FEW. BBB'S AUTOLINE ARBITRATOR AGREED THAT THE CAR IS UNSAFE TO DRIVE AND ORDERED FORD TO REPURCHASE THE VEHICLE. HOWEVER, FORD DID NOT DO SO WITHIN THE ALLOTTED TIME DUE TO FRIVOLOUS DOCUMENT REQUESTS THAT DELAYED THE PROCESS, AND THEIR REFUSAL TO INSPECT THE CAR ON SITE OR PICK THE CAR UP WITH A WRECKER AT A REASONABLE TIME. THEY INSISTED THAT I DRIVE THE CAR, WHICH I NOW REFUSE TO DO SO. THERE ARE OTHER DOCUMENTS AVAILABLE, THESE ARE THE PRIMARY DOCUMENTS RELATED TO THE CLAIM.