NHTSA Complaint #11010499 — 2011 TOYOTA SIENNA

WE PURCHASED OUR SIENNA FEB 2015 FROM A DEALER. IN MAY 2016 WE WERE INFORMED OUR TIRES HAD WORN ON THE INSIDE AND THEY NEEDED TO BE REPLACED AND AN ALIGNMENT NEEDED TO BE DONE. WE DID BOTH AS RECOMMENDED. IN SEPTEMBER 2016 WE WERE TOLD THAT OUR TIRES WERE FEATHERING DUE TO AN ALIGNMENT ISSUE, SO AGAIN THE VAN AS ALIGNED. THE TIRES ARE BALANCED AND ROTATED PER THE RECOMMENDED TIME FRAME. I TOOK MY VAN IN JUNE 2017 TO THE DEALER TO HAVE AN OIL CHANGE DONE AND WAS INFORMED THAT I WILL NEED NEW TIRES SOON. THESE ARE MICHELIN TIRES WHICH ARE 60,000 TIRES. THEY CURRENTLY HAVE 25,859 MILES ON THEM. THE TIRES MEASURED 4/32, 5/32, 5/32, AND 5/32. I HAVE HAD ANOTHER ALIGNMENT DONE IN JUNE. WE ARE NOW LOOKING INTO ANOTHER SET OF TIRES SINCE WE WILL BE MOVING NEXT YEAR AND HAVE LITTLE ONES IN THE CAR TO KEEP SAFE. I HAVE READ SO MANY FORUMS THAT STATE THE EXACT SAME ISSUE WE ARE HAVING. THAT THE TOYOTA SIENNA EATS THROUGH TIRES. I WAS VERY UNHAPPY WITH THE DEALER SHIP WHEN I QUESTIONED THEM WHY THIS IS HAPPENING. I WAS BASICALLY TOLD I HIT POT HOLES AND HAVE THROWN THE ALIGNMENT OUT OF WHACK AND IS CAUSING THE ISSUES. SOMETHING NEEDS TO BE DONE TO FIX THIS! HAVING TO PURCHASE NEW TIRES WHEN THEY HAVEN'T EVEN GONE THROUGH HALF THE MILES THEY ARE SUPPOSED TO IS ABSOLUTELY RIDICULOUS.