NHTSA Complaint #11010494 — 2004 AUDI A6

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11010494
Vehicle	2004 AUDI A6
Component	ELECTRICAL SYSTEM
Date of Incident	July 25, 2017
Date Filed	July 25, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

AFTERMARKET RADIO: PIONEER ELECTRONICS AVH-4100 NEX BACKUP CAMERA FAILS AND DISTRACTS DRIVER SIGNIFICANTLY. I HAVE ATTACHED A SCAN OF THE COMPLAINT TO PIONEER ELECTRONICS. THE RADIO LIKELY HAS SOFTWARE DEFECT THAT CAUSES VERY DISTRACTING FAILURES WHEN OPERATING THE BACK-UP CAMERA. PIONEER ADVERTISES THAT THIS BACKUP CAMERA WORKS AS ADVERTISED - IT IS ACTUALLY NOW A DISTRACTION AND HAZARD. AS WELL, OPERATING GOOGLE "ANDROID AUTO" CAUSES MORE SIGNIFICANT DRIVING DISTRACTIONS WHEN USING THE BACKUP CAMERA FUNCTION OF THE AVH-4100. COMPLAINTS TO PIONEER ELECTRONICS HAVE BEEN FRUITLESS. THEY SEEM TO BE ARROGANT AND CLAIM: "ALL OF OUR PRODUCTS ARE THOROUGHLY TESTED." I WOULD LIKE PIONEER ELECTRONICS TO FIX THE SOFTWARE ISSUE AND CREATE A NEW RELEASE THAT ALLOWS THE BACKUP CAMERA TO WORK WITHOUT A DISTRACTION AND SAFTY-HAZARD.

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