NHTSA Complaint #11010318 — 2016 BMW 428I

TL* THE CONTACT OWNS A 2016 BMW 428I. WHILE DRIVING 75 MPH, THE VEHICLE STALLED AND "DRIVE TERRAIN MALFUNCTION/VEHICLE NOT ABLE TO START" DISPLAYED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OFF TO THE SIDE OF THE ROAD, AND RESTART IT AFTER NUMEROUS ATTEMPTS (30 MINUTE WAIT). THE VEHICLE WAS TOWED TO A LOCAL DEALER (BMW OF HENDERSON, 261 AUTO MALL DR, HENDERSON, NV, 8901) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND THE ENTIRE FUEL PUMP SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE DRIVING HOME AFTER THE REPAIR, THE RUBBER WINDOW TRIM FLEW OFF AND THE CONTACT HEARD AN ABNORMAL HISSING SOUND. THE VEHICLE WAS TAKEN TO THE DEALER (SOUTH BAY BMW, 18800 HAWTHORNE BLVD, TORRANCE, CA, 90504), BUT THEY WERE UNABLE TO DUPLICATE THE HISSING NOISE; HOWEVER, THEY REPAIRED THE RUBBER WINDOW TRIM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE FAILURES DID NOT WARRANT A SAFETY OBLIGATION FROM BMW. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.