NHTSA Complaint #11006788 — 2003 JEEP LIBERTY

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING 7 MPH, THE PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED INADVERTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT SUSTAINED SWELLING ON THE RIGHT HAND FROM THE WRIST TO THE FINGERS, AND THE LEFT HAND PINKY FINGER WAS SWOLLEN AND HAD BRUISES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND STATED THAT THEY WOULD SEND SOMEONE TO INSPECT THE VEHICLE. THE FOLLOWING DAY, THE CONTACT RECEIVED AN EMAIL STATING THAT THERE HAD BEEN AN OPEN RECALL SINCE FEBRUARY OF 2015 AND THAT THE MANUFACTURER WOULD NOT BE ABLE TO ASSIST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 32023801. THE FAILURE MILEAGE WAS APPROXIMATELY 169,000.