NHTSA Complaint #11006756 — 2017 VOLKSWAGEN CC

VEHICLE WAS PARKED, RETURNED TO VEHICLE AND HEADLIGHTS WERE ON, INSTRUMENT PANEL LIGHTS WERE ON, AS WELL AS AIRBAG LIGHTS, BRAKE LIGHTS, AND E-BRAKE LIGHT WAS BLINKING. THE VEHICLE WAS UNRESPONSIVE TO THE REMOTE AND I WAS UNABLE TO GET INSIDE THE VEHICLE. IT WAS TOWED TO THE DEALERSHIP AT WHICH POINT THEY KEPT IT FOR 5 DAYS TO ATTEMPT TO REPLICATE AND RESOLVE. THEY ENGAGED THEIR TECHNICAL TEAMS AND COULD NOT DETERMINE THE ISSUE AFTER 5 DAYS. THEY'VE REQUESTED THAT I PICKUP THE VEHICLE AND ADVISED IF IT HAPPENS AGAIN TO BRING IT BACK. MY CONCERN IS THAT THIS IS AN UNDIAGNOSED ELECTRICAL/COMPUTER ISSUE THAT COULD POSE A SAFETY ISSUE IF IT HAPPENS WHILE DRIVING, PARTICULARLY ON THE FREEWAY AT A HIGH RATE OF SPEED. I SIMPLY WANT TO ENSURE YOU'RE MADE AWARE OF THE ISSUE AND POTENTIAL RISK SHOULD THIS BE SOMETHING BEYOND JUST MY VEHICLE. I ALSO HAVE VIDEOS OF THE ISSUE AS IT WAS OCCURRING THAT YOU ARE WELCOME TO REQUEST FROM ME. THE DEALERSHIP WAS ALSO GIVEN ACCESS TO THE VIDEOS.