NHTSA Complaint #11006726 — 2004 TOYOTA COROLLA

RENT A WRECK ROCKVILLE IN ROCKVILLE, MARYLAND RENTED ME A CARE WITH 2 OPEN RECALLS. IT WAS A FIGHT TO GET THEM TO PICK THE CAR UP AND REFUND ME - WHICH THEY STILL HAVE NOT FULLY. THE CAR ALSO HAS STRUCTURAL PROBLEMS. WATER POURS THROUGH THE ROOF ONTO THE DRIVER WHEN IT RAINS. IT IS NOT DRIPPING; IT IS POURING WATER AND IT IS AN OBSTRUCTION TO THE DRIVER. I HAVE GONE BACK AND WORTH WITH THESE PEOPLE, BUT THEY DO NOT CARE ABOUT FEDERAL OR STATE LAW. THIS CAR NEEDS TO BE REPOSSESSED AND BE TAKEN OFF THE ROADS AND THIS RENT A WRECK LOCATIONS NEEDS TO BE MADE AWARE THAT THEIR BUSINESS TACTICS CANNOT PROCEED. I HAVE A BUNCH OF DOCUMENTATION FROM THIS ORDEAL. ALL I WANT IS TO MAKE SURE RENT A WRECK ROCKVILLE DOES NOT HAVE THIS CAR ON THE ROAD OR SIMILAR CARS AND TO GET REFUNDED FOR ALL OF THE EXTRA COSTS THEY HAVE CAUSED ME. THIS FRANCHISED LOCATION IS PART OF THE LARGER PROBLEM. ALSO, I HAVE BEEN REQUESTING TO SPEAK TO SOMEONE AT THEIR CORPORATE OFFICES, BUT HAVE BEEN REFUSED THAT INFORMATION FOR OVER A MONTH. PLEASE FOLLOW UP WITH ME OVER THIS. THANK YOU IN ADVANCE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB