NHTSA Complaint #11006718 — 2014 DODGE AVENGER

TAKATA RECALL. WHILE I'M TOLD MY AIRBAG IS TAKATA I'M NOW TOLD IT IS "S61". IN ANY CASE, TODAY MY AIRBAG LIGHT CAME ON WHILE DRIVING LOCALLY IN TOWN AND HIGHWAY; ON AND OFF INFREQUENTLY. I CALLED DODGE AND SPOKE TO A "GLENN" WHO GAVE ME CASE # 32033318 FOR THE AIRBAG. HOWEVER, HE SAID THE "AIRBAG LIGHT" IS A SEPARATE ISSUE, CASE # 32033352. HE CALLED A LOCAL DEALER "FIELDS DODGE IN SANFORD, FL" AFTER TELLING ME DODGE WILL SET UP A DIAGNOSIS AT NO CHARGE, AND PUT ME ON LINE WITH "TOM" AT "FIELDS DODGE." HE SAID THERE WOULD BE A $89.95 DIAGNOSTIC CHARGE PLUS WHATEVER THEY FIND. I TOLD HIM WHAT "GLENN" TOLD ME AND HE TOLD ME "GLENN" WAS ONLY A CALL CENTER EMPLOYEE AND WAS MISTAKEN. I TOLD "TOM" I WOULD CALL DODGE BACK. I CALLED AND SPOKE TO A "QUARNEKA" THIS TIME WHO REVIEWED THE NOTES AND COULD NOT FIND "GLENN" TELLING ME NO CHARGE FOR THE DIAGNOSIS TO ME. I ASKED "GLENN", "QUARNEKA" AND "TOM" WHAT THE RISK IS OF DRIVING WITH THE LIGHT ON AND NONE HAD AN ANSWER. MY QUESTION TO ALL, UNANSWERED, IS THAT "ISN'T IT STRANGE MY 2014 DODGE AVENGER HAS A KNOWN AIRBAG ISSUE AND ALL OF A SUDDEN THE AIRBAG LIGHT COMES ON FOR THE FIRST TIME AND THERE IS NO RELATION? WHAT A DODGE AND DEALER RIPOFF. WE JUST MADE A 4,000 ROAD TRIP FROM FLORIDA TO NEW ENGLAND AND BACK WITH NO ISSUES.